Shipping & Logistics Policy
Last updated: June 29, 2026
Thank you for your interest in KZUFY, premium New Zealand nutritional supplement brand.
1. Inquiry & Formal Order Process
- If you want to buy our products, complete the website inquiry form with your full name, contact email, phone number, delivery address, target products and purchase quantity.
- Our customer consultant will contact you within 1–3 business days via email or phone to confirm stock, pricing, shipping regions, delivery schedule and payment methods.
- No valid order will be generated until you confirm all terms with our consultant and complete agreed offline payment. The website only serves as product display and inquiry collection channel, not an independent transaction platform.
2. Available Shipping Regions & Carriers
We deliver to multiple global regions worldwide. Specific delivery coverage will be confirmed one-on-one after your inquiry submission.
We cooperate with a variety of authorized global logistics partners, which will be matched based on your delivery destination.
3. Warehouse Processing Lead Time
After we confirm receipt of your full payment:
- Local New Zealand orders: 1–3 business days warehouse arrangement
- International cross-border orders: 3–7 business days for customs preparation and packaging
4. Estimated Delivery Time (For Reference Only)
Actual delivery timeline will be clearly stated in your offline order confirmation:
- New Zealand Local Delivery: Standard 3–5 business days
- International cross-border regions: Specific transit time will be notified separately by our consultant based on your destination country and selected shipping service.
Delivery delays caused by customs inspection, bad weather, carrier operational failures or local logistics restrictions are beyond our control, and KZUFY shall not be liable for such uncontrollable delays.
5. Shipping Cost Standard
All shipping fees will be quoted separately by our consultant during offline communication, calculated by destination, product weight, volume and shipping tier (standard/expedited). We occasionally launch bulk order free shipping promotions, which will be notified individually upon your inquiry.
6. Shipment Tracking
Once goods leave our warehouse, our consultant will send the tracking number to your reserved email or contact channel. You can check shipment progress on the official website of the corresponding logistics partner.
7. Shipping Restrictions
We do not deliver to embargoed, restricted or high-risk regions regulated by international trade laws. If your location cannot be covered by our logistics network, our consultant will inform you immediately after receiving your inquiry.
8. Lost, Damaged or Stolen Parcels
- If your package is lost, severely damaged or marked stolen during transit, contact us via support@kzufy.com right away with your offline order number, tracking ID and photos of damaged outer packages.
- We will coordinate with logistics partners to launch claim investigation within 3 working days.
- If the logistics partner’s tracking record shows the package has been successfully delivered and signed for, KZUFY will not take compensation responsibility for lost or stolen packages after delivery.
9. Contact Us for Logistics Questions
Email: support@kzufy.com
Business Address: 172 Plunket Avenue, Manukau, Auckland 2104, New Zealand
Return & Exchange Refund Policy
Last updated: June 29, 2026
KZUFY provides high-quality New Zealand nutritional supplements. If you are unsatisfied with products purchased through our offline confirmed orders, please review our return, exchange and refund rules below.