Return & Exchange Eligibility

1. Return or exchange application must be submitted within 30 calendar days after you receive the package.
  • Returned items must remain unopened, unused, with complete original packaging, labels and anti-counterfeit seals. Opened bottles or capsules cannot be returned for hygiene and food safety reasons.
  • Final sale goods, customized bulk packages and promotional bundled gifts are non-refundable and non-exchangeable.
  • Simply submitting an inquiry form on the website without completing offline payment will not form a formal transaction record, and such inquiries are not eligible for any return or refund procedures.

2. Steps to Submit Return/Exchange Request
  • Send an email to support@kzufy.com with your offline order number, full name, contact information, return/exchange reason and clear product photos.
  • Our customer service team will reply within 48 hours to review your application and provide official return address and operation guidelines.
  • Do not send goods back without our formal approval; unapproved returned parcels will not be processed or refunded.

3. Responsibility for Return Shipping Fees
  • If returns are caused by our errors (wrong items, defective goods, missing accessories), we will bear all return shipping costs and resend correct products free of charge.
  • For voluntary personal returns (inappropriate taste, wrong purchase quantity, personal dislike), customers need to cover all return logistics fees. We recommend choosing trackable shipping for goods worth over $75, as we cannot guarantee receipt of untraceable parcels.

4. Refund Processing Rules
  • After receiving and inspecting intact returned products, we will send you a refund approval email.
  • Approved refund funds will be returned to your original offline payment channel within 7–10 business days. Refund delays caused by third-party payment institutions are not within our liability scope.

5. Exchange Service Rules
If you need to exchange products for different specifications, sizes or varieties, please follow the same return application process. After we receive your returned goods and confirm stock availability, we will arrange delivery of replacement items. Additional cross-border shipping fees may apply and will be notified by our consultant in advance.

6. Damaged or Defective Products
If you receive goods with broken packaging, leaked contents or factory defects, contact us immediately with photos of package damage and defective products. We will arrange free replacement or full refund according to actual situation without requiring you to pay return freight.

7. Contact Us for After-sales Support
Email: support@kzufy.com
Registered Business Address: 172 Plunket Avenue, Manukau, Auckland 2104, New Zealand